You work at a "meh" call center where the starting wage for a CSR is 11$ an hour. (10$ when you started) You work your way up into a decent position in the quality dept. off of the phones. Still hourly, you make 12$ which is 1$ more than the CSR rep's on the phones. You don't qualify for any monthly incentives such as the ones the agents get, and you don't qualify for the base pay increase incentive of .25$ every three months. You, as a quality specialist, qualify for a "Potentional" annual review that may or may not happen depending on how the company feels. What this means for you, is that in another 6 months, agents on the phones will have the same base pay of 12$ as you, AND they still qualify for a maximum monthly incentive of 300$+ dollars. In May you graduate from University and plan on applying at a pretty good paying call center for a similar and or better position. What do you do? Wait it out until you find a better paying job? Is it this person asking too much when they feel that they should continue to make more than the CSR rep on the phone, granted you likely would once again after an annual review (which once again may or may not come). Edit_ not asking for criticism on the fact that I plan on applying for a call center postion after obtaining a post secondary education. Thanks.