What do you do when...

Discussion in 'Finance, Investing & Careers' started by PDizzle, Jan 24, 2009.

  1. PDizzle

    PDizzle
    [OP]
    2legit2quit

    Joined:
    Sep 7, 2006
    Messages:
    26,167
    Likes Received:
    11
    Location:
    Hammonds Plains
    You work at a "meh" call center where the starting wage for a CSR is 11$ an hour. (10$ when you started) You work your way up into a decent position in the quality dept. off of the phones. Still hourly, you make 12$ which is 1$ more than the CSR rep's on the phones. You don't qualify for any monthly incentives such as the ones the agents get, and you don't qualify for the base pay increase incentive of .25$ every three months. You, as a quality specialist, qualify for a "Potentional" annual review that may or may not happen depending on how the company feels. What this means for you, is that in another 6 months, agents on the phones will have the same base pay of 12$ as you, AND they still qualify for a maximum monthly incentive of 300$+ dollars. In May you graduate from University and plan on applying at a pretty good paying call center for a similar and or better position. What do you do? Wait it out until you find a better paying job? Is it this person asking too much when they feel that they should continue to make more than the CSR rep on the phone, granted you likely would once again after an annual review (which once again may or may not come).

    Edit_ not asking for criticism on the fact that I plan on applying for a call center postion after obtaining a post secondary education. Thanks.
     
    Last edited: Jan 24, 2009
  2. dpwu32

    Is it summer yet?

    Joined:
    Aug 25, 2003
    Messages:
    12,452
    Likes Received:
    116
    Location:
    Edmonton
    Tell them how you feel. Show them you're worth more than the people on the phones. If they don't pay you accordingly, quit.

    I'm not trying to rag on you, but can I ask why you want to apply to another call center once you're done uni? What's your major again?
     
  3. PDizzle

    PDizzle
    [OP]
    2legit2quit

    Joined:
    Sep 7, 2006
    Messages:
    26,167
    Likes Received:
    11
    Location:
    Hammonds Plains
    English
    I plan on applying at RIM for team lead position, using my BA, and experience in the QA dept I'm hoping I could get the job. I'm not looking at a career in call centers, I don't have the funds to go back to school at the moment, so I'm just looking for a better paying job so that I can pay off a good amount of my student line of credit, than afterwords consider what I want to do after. Yes I know, poor planning on my part. I originally wanted to be a teacher, however this was back when all the old bags were supposed to retire which didn't happen.
     
  4. Twopoops

    Hidey Ho

    Joined:
    Jun 30, 2004
    Messages:
    8,181
    Likes Received:
    0
    Location:
    Halifax
    You're graduating in May? Tell them how you feel, but stick it out anyway. It's only another 3 months.

    You also have to look at it from the other side. You'd be willing to find another job for 3 months and then quit?
     
  5. Twopoops

    Hidey Ho

    Joined:
    Jun 30, 2004
    Messages:
    8,181
    Likes Received:
    0
    Location:
    Halifax
    I don't know of one person who has taken their Education degree and isn't employed as a teacher.

    All the old bags didn't retire? They are going to be over the next 5-10 years. Wouldn't you rather already be qualified for the position, than realize they are all retiring and saying shit I need to go back to get my B.Ed. now.
     
  6. Muricane

    MY AV IS ME

    Joined:
    Jan 26, 2004
    Messages:
    39,426
    Likes Received:
    169
    Move here, I'll get you a sweet call centre job starting around 17-20/hour.
     
  7. Twopoops

    Hidey Ho

    Joined:
    Jun 30, 2004
    Messages:
    8,181
    Likes Received:
    0
    Location:
    Halifax
    bank?
     
  8. Muricane

    MY AV IS ME

    Joined:
    Jan 26, 2004
    Messages:
    39,426
    Likes Received:
    169
    Yeah.

    For the record, I wouldn't actually do anything to help, I'd just forward a job posting. :lol:
     
  9. slouse

    Well-Known Member

    Joined:
    Jun 8, 2003
    Messages:
    22,776
    Likes Received:
    252
    Cry about it.

    My shift team lead is a professional engineer (chemical/process). There are 9 plant operators working on his team, and he doesn't come close to making as much money as any of them.
     
  10. Hiltzy

    .

    Joined:
    Apr 10, 2007
    Messages:
    19,971
    Likes Received:
    20
    Location:
    Dartmouth
    Id take satisfaction in the fact taht I don't have to deal with actual customers...and thus have 1/4 of the stress that the CSR's have.

    Also, did you weigh the pros/cons of the job change before you accepted the position?
     
    Last edited: Jan 26, 2009
  11. hank

    Well-Known Member

    Joined:
    Dec 13, 2006
    Messages:
    14,307
    Likes Received:
    639
    Location:
    Halifax
    Apples to oranges. You are comparing two different jobs you can't expect them to pay the same.
     
  12. Canuck

    Active Member

    Joined:
    Jan 20, 2005
    Messages:
    6,625
    Likes Received:
    2
    Location:
    NS
    Once you get your degree you start looking elsewhere, you can always ask for more money, but don't make any demands until you have a backup plan.
     
  13. cohiba

    Well-Known Member

    Joined:
    Sep 13, 2006
    Messages:
    8,191
    Likes Received:
    242
    Location:
    Halifax
    Even moving up in a call center can be considered a dead-end job. RIM's base salary for CSRs is comparable to how much team leads start out in Minacs, Convergys and Teletech, if not more.
     
  14. PDizzle

    PDizzle
    [OP]
    2legit2quit

    Joined:
    Sep 7, 2006
    Messages:
    26,167
    Likes Received:
    11
    Location:
    Hammonds Plains
    My new position isnt at all stress free.
     
  15. Muricane

    MY AV IS ME

    Joined:
    Jan 26, 2004
    Messages:
    39,426
    Likes Received:
    169
    But you get a better title.

    They give people titles to take less money.
     
  16. PDizzle

    PDizzle
    [OP]
    2legit2quit

    Joined:
    Sep 7, 2006
    Messages:
    26,167
    Likes Received:
    11
    Location:
    Hammonds Plains
    aparently
     
  17. BenFrank

    Saucin on You

    Joined:
    Jun 1, 2008
    Messages:
    2,443
    Likes Received:
    178
    Location:
    HRM
    Quit the call centre.

    Also unfortunately a BA these day's doesn't get you much...

    Neither does a teaching degree apparently... I had a teacher working under me in a retail store I managed... now, a year later they manage one themselves... retail management is also pretty much dead end when you think about it.

    Thankfully I left.

    Good luck though, I worked at ICT straight out of highschool... the only way to make ends meat there was to sell reefer to the supervisors on your smoke breaks.
     
  18. watcha

    Born Killer

    Joined:
    Sep 3, 2003
    Messages:
    7,687
    Likes Received:
    0
    Location:
    Blown Mind
    University Degrees are the new Highschool diplomas.....every one has one and they aren't worth much.

    advice, do soemthing productive after a degree, and do some market research on your planned career before you jump. Teaching is ok, but make sure you like the pay/benefits as well as starving for about 1-5 years supply teaching while you earn enough EXP to get a job.
     
  19. PDizzle

    PDizzle
    [OP]
    2legit2quit

    Joined:
    Sep 7, 2006
    Messages:
    26,167
    Likes Received:
    11
    Location:
    Hammonds Plains
    I'm going to mention my concerns today...Not going to demand anything, just speak with the boss and let her know how I and several others feel about the situation.
     
  20. Twopoops

    Hidey Ho

    Joined:
    Jun 30, 2004
    Messages:
    8,181
    Likes Received:
    0
    Location:
    Halifax
    I'd say you screwed yourself if you talked to others who hold the same position as you. It was going to hard enough to get a raise for yourself, let alone your co-workers.
     
  21. Bean

    Breasts

    Joined:
    Mar 31, 2004
    Messages:
    14,029
    Likes Received:
    345

    I wouldn't go in there quoting other staff. Go in there for yourself..if you are going in at all. It is not your place to speak for others.
     
  22. Cheddar

    Red is the New Green

    Joined:
    Feb 26, 2004
    Messages:
    26,924
    Likes Received:
    703
    Location:
    You sister's bedroom
    Its never a good idea to tell your boss that you and your coworkers sit around and talk about being unhappy about something.
     
  23. Kimvisible

    ♥ • ♠ ♣

    Joined:
    Feb 24, 2006
    Messages:
    38,711
    Likes Received:
    164
    Location:
    Hali
    its been awhile since I worked there, but remember you dont want a target on your back. you ( as is everyone) are replaceable.
     
  24. ingress

    _

    Joined:
    Dec 7, 2003
    Messages:
    46,127
    Likes Received:
    123
    god advice 2 weeks later
     
  25. Big Al

    Resident Redneck

    Joined:
    Jun 2, 2004
    Messages:
    23,942
    Likes Received:
    0
    Location:
    Halifax, NS
    Did the Drizzle get fired? Haven't seen him around lately?
     
  26. PDizzle

    PDizzle
    [OP]
    2legit2quit

    Joined:
    Sep 7, 2006
    Messages:
    26,167
    Likes Received:
    11
    Location:
    Hammonds Plains
    nah i'm still here. Been busy enjoying spring break and making a pay check
     
  27. PDizzle

    PDizzle
    [OP]
    2legit2quit

    Joined:
    Sep 7, 2006
    Messages:
    26,167
    Likes Received:
    11
    Location:
    Hammonds Plains
    But in related news, I have never said anything to the higher ups about the decision but my supervisor knows how I feel, and has made it clear that I am more than able to go back to the position I was in. However my question to you guys, If I voluntarily go back to the phones as an agent can they legally take away my raise that I was given going into the new position i'm in now?
     
  28. Markus

    interwebz

    Joined:
    Jan 4, 2007
    Messages:
    3,280
    Likes Received:
    0
    Location:
    HRM
    :rofl::rofl::rofl:
     
  29. Arod

    Well-Known Member

    Joined:
    Jun 26, 2003
    Messages:
    19,107
    Likes Received:
    169
    Location:
    Stratford, PE
    If you go back to the phones you are voluntarily taking a demotion. Of course you will fully go back to agent pay.
     
  30. Muricane

    MY AV IS ME

    Joined:
    Jan 26, 2004
    Messages:
    39,426
    Likes Received:
    169
    New position they can renegotiate as they feel fit.
     
  31. Cheddar

    Red is the New Green

    Joined:
    Feb 26, 2004
    Messages:
    26,924
    Likes Received:
    703
    Location:
    You sister's bedroom
    It looks great on a resume too.
     

Share This Page