You work at a "meh" call center where the starting wage for a CSR is 11$ an hour. (10$ when you started) You work your way up into a decent position in the quality dept. off of the phones. Still hourly, you make 12$ which is 1$ more than the CSR rep's on the phones. You don't qualify for any monthly incentives such as the ones the agents get, and you don't qualify for the base pay increase incentive of .25$ every three months. You, as a quality specialist, qualify for a "Potentional" annual review that may or may not happen depending on how the company feels. What this means for you, is that in another 6 months, agents on the phones will have the same base pay of 12$ as you, AND they still qualify for a maximum monthly incentive of 300$+ dollars. In May you graduate from University and plan on applying at a pretty good paying call center for a similar and or better position. What do you do? Wait it out until you find a better paying job? Is it this person asking too much when they feel that they should continue to make more than the CSR rep on the phone, granted you likely would once again after an annual review (which once again may or may not come). Edit_ not asking for criticism on the fact that I plan on applying for a call center postion after obtaining a post secondary education. Thanks.
Tell them how you feel. Show them you're worth more than the people on the phones. If they don't pay you accordingly, quit. I'm not trying to rag on you, but can I ask why you want to apply to another call center once you're done uni? What's your major again?
English I plan on applying at RIM for team lead position, using my BA, and experience in the QA dept I'm hoping I could get the job. I'm not looking at a career in call centers, I don't have the funds to go back to school at the moment, so I'm just looking for a better paying job so that I can pay off a good amount of my student line of credit, than afterwords consider what I want to do after. Yes I know, poor planning on my part. I originally wanted to be a teacher, however this was back when all the old bags were supposed to retire which didn't happen.
You're graduating in May? Tell them how you feel, but stick it out anyway. It's only another 3 months. You also have to look at it from the other side. You'd be willing to find another job for 3 months and then quit?
I don't know of one person who has taken their Education degree and isn't employed as a teacher. All the old bags didn't retire? They are going to be over the next 5-10 years. Wouldn't you rather already be qualified for the position, than realize they are all retiring and saying shit I need to go back to get my B.Ed. now.
Cry about it. My shift team lead is a professional engineer (chemical/process). There are 9 plant operators working on his team, and he doesn't come close to making as much money as any of them.
Id take satisfaction in the fact taht I don't have to deal with actual customers...and thus have 1/4 of the stress that the CSR's have. Also, did you weigh the pros/cons of the job change before you accepted the position?
Once you get your degree you start looking elsewhere, you can always ask for more money, but don't make any demands until you have a backup plan.
Even moving up in a call center can be considered a dead-end job. RIM's base salary for CSRs is comparable to how much team leads start out in Minacs, Convergys and Teletech, if not more.
Quit the call centre. Also unfortunately a BA these day's doesn't get you much... Neither does a teaching degree apparently... I had a teacher working under me in a retail store I managed... now, a year later they manage one themselves... retail management is also pretty much dead end when you think about it. Thankfully I left. Good luck though, I worked at ICT straight out of highschool... the only way to make ends meat there was to sell reefer to the supervisors on your smoke breaks.
University Degrees are the new Highschool diplomas.....every one has one and they aren't worth much. advice, do soemthing productive after a degree, and do some market research on your planned career before you jump. Teaching is ok, but make sure you like the pay/benefits as well as starving for about 1-5 years supply teaching while you earn enough EXP to get a job.
I'm going to mention my concerns today...Not going to demand anything, just speak with the boss and let her know how I and several others feel about the situation.
I'd say you screwed yourself if you talked to others who hold the same position as you. It was going to hard enough to get a raise for yourself, let alone your co-workers.
I wouldn't go in there quoting other staff. Go in there for yourself..if you are going in at all. It is not your place to speak for others.
Its never a good idea to tell your boss that you and your coworkers sit around and talk about being unhappy about something.
its been awhile since I worked there, but remember you dont want a target on your back. you ( as is everyone) are replaceable.
But in related news, I have never said anything to the higher ups about the decision but my supervisor knows how I feel, and has made it clear that I am more than able to go back to the position I was in. However my question to you guys, If I voluntarily go back to the phones as an agent can they legally take away my raise that I was given going into the new position i'm in now?
If you go back to the phones you are voluntarily taking a demotion. Of course you will fully go back to agent pay.
