Wondering if any of you have any suggestions for this one. Case that I have to handle for a customer. ~the following error comes up at about 18-22% during the installation d:\setup\hpznfxo1.exe -1 enu -fc:\windows\hpoins03.dat- validateNo -w 1548 ~this is during the additional software ~msconfig, removed all startup items ~checked start menu, nothing there, checked add/remove, one entry, removed this ~walked him through the install, installed software, prompted for plugging in the cable, got pop, installed the device manager entries ok ~at 18% it came up with the same error, but the last number was w 420 ~the printer is popping AS a 2410.. tried the install again got the same error except at the end it was w 548 ~this time we didn't let the software uninstall after the error message, manually restarted computer ~on reboot, the printer drivers were installed, but director was no where to be found, he is able to print with the drivers Buddy is trying to install a Photosmart 2410 printer (all in one) on windows 98. He's getting that error message, after the add new hardware wizard pop, so it's during the install of the regular software. After that error message comes up, if you reboot, all the drivers are installed and work fine, just not the software. I'm basically thinking that it might be an issue with windows installer, going to try updating that for sure when I call him back, maybe some windows updates as well, see if that helps the situation. Although it almost seems like he's having a problem writing to that directory... Any other suggestions?