One of my PW's needed a minor repair. I packed it up and sent it registered mail to the repair depot in Markham, Ont. I tracked the package a few days later and it displayed as being delivered and signed for. I called them the next day to see when it would be sent back and they had no record of receiving it even though *someone* at their shop signed for it. It was never registered in their system. Called Canada Post, they investigated and said they'd reimburse the amount I had it insured for + shipping costs. The insured amount was a little more than a new PW so minus 1 for the hassle, but it wound up as a win + 1. I've never had to claim on shipping insurance, but for the pennies it cost + a bit extra for a higher dollar value amount, it was well worth it.